Legal · Transparency

Privacy Policy

We keep things simple, honest, and minimal. Here's exactly what we do with your information when you shop at Novilade.

Last updated: 28 May 2026

The short version

✓We only collect what we need to deliver your order: name, WhatsApp, email, and payment proof.
✓We never store your subscription login passwords.
✓We don't sell, rent, or trade your data with anyone. Ever.
✓We use cookies and analytics tools only to improve the site experience.
✓You can request to delete your data anytime by contacting us.

— 01

Who We Are

Novilade is a digital subscription reselling store operating at novilade.com. We provide affordable access to premium digital subscriptions (creative tools, streaming, AI, productivity, gaming, and VPN services) for customers in Algeria and worldwide.

This policy explains how we handle your personal data when you visit our website, contact us, or place an order. By using Novilade, you agree to the practices described below.

— 02

Information We Collect

We collect only the information needed to process your order and improve our service. Specifically:

Order details: your name, WhatsApp number, email address, the product you ordered, and the duration selected.
Payment proof: screenshots or transaction references you send us via WhatsApp .
Communication history: messages exchanged with our support team via WhatsApp, Facebook, or our contact form.
Technical data: your IP address, browser type, device, and pages visited, collected automatically through cookies and analytics tools.
Marketing data: if you arrive from one of our ads, we may receive anonymous information about that campaign through Facebook Pixel or similar tools.

What we don't collect: we do not collect your government ID, full home address, bank card numbers, or login passwords to any service.

— 03

How We Use Your Information

Your information is used strictly for:

Confirming and delivering your subscription order.
Sending login credentials or activation details via WhatsApp or email.
Providing customer support and replacement service if your subscription stops working.
Improving our website performance and content.
Showing relevant offers to people who already know our brand (retargeting ads).

We do not use your data for any purpose you have not been informed of.

— 04

About Your Subscription Logins

This is important and unique to our business model:

We do not store the login credentials of the subscriptions we deliver to you. The credentials remain only in your message history with us , we keep no separate database of customer accounts.

For shared or family-plan subscriptions where password changes are not possible, the credentials are managed solely by us and the original supplier. Your personal usage data inside those services (watch history, search history, etc.) is governed by that service's own privacy policy, not ours.

— 05

Cookies & Tracking

We use the following tools to understand how our site is used and to deliver better marketing:

Essential cookies : required for the website to function (e.g., remembering your language or theme).
Google Analytics : measures anonymous visitor behavior so we can improve the site.
Facebook Pixel / Meta tools : helps us show our products to people who have already visited Novilade.
Hosting cookies : placed by our web hosting provider for security and performance reasons.

You can disable cookies in your browser settings at any time. Some site features may not work correctly if you do.

— 06

Sharing Your Data

We do not sell, rent, or trade your personal data. Period.

Your information is only shared with:

Payment processors you choose to use and only the minimum required to verify your payment.
Service providers we rely on to run the website (hosting, email, analytics).
Legal authorities, only if we are required to do so by Algerian or applicable international law.

— 07

How Long We Keep Your Data

We keep your order and contact information for as long as needed to:

Honor our replacement guarantee on your active subscriptions.
Provide ongoing customer support if you reach out again.
Comply with basic accounting and tax records.

You can ask us to delete your data at any moment by contacting us we'll process the request within a reasonable time, unless we're legally required to keep certain information.

— 08

Your Rights

You have the right to:

Know what data we hold about you.
Request a copy of your data.
Correct any incorrect information.
Ask us to delete your data.
Withdraw your consent to receive marketing messages at any time.

To exercise any of these rights, simply contact us via the channels listed on our Contact page.

— 09

Security

We take reasonable steps to protect the information you share with us: secure hosting, HTTPS encryption on the website, and limited access to customer messages. However, no online service can guarantee absolute security, and we encourage you to keep your own devices and accounts protected.

Important: Novilade will never ask for your bank card PIN, your full credit card number, or any password to a personal account you already own. If anyone claiming to represent us asks for that it is a scam. Report it to us immediately.

— 10

Children's Privacy

Novilade is not directed at children under the age of 16. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will remove it.

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Changes to This Policy

We may update this Privacy Policy from time to time as our service evolves or as laws change. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we'll also notify our customers through our usual communication channels.

Questions about your privacy?

Reach out anytime, we respond personally to every message.